Your status shows whether you’re available to take calls, messages, or meetings; it helps other team members understand when you’re reachable and allows the system to route calls appropriately.

Status indicators 

Your current status appears next to your name and contact card. Other users can see it when viewing contacts, messages, or call options.

• Available – You are online and able to receive calls and messages.
• Busy – You are online but may be on a call, in a meeting, or intentionally limiting interruptions.
• Away – You are not actively using the app or have stepped away.
• Offline – You are signed out or not connected.

View Your Status 

Find your presence status indicator on your profile icon in the top right corner of the desktop and browser apps. Your presence status is automatically updated when you are on a call or log out of the net2phone Platform. 

Presence Status ≠ Call Handling 

Your status helps indicate availability, but it does not automatically block or forward calls.

• Calls can still ring your devices even if your status is set to Busy or Away.
• Status does not replace Call Forwarding rules.
• Status does not send callers directly to voicemail on its own.

If you need to change how calls are handled, use Call Forwarding or Call Options instead of relying on status alone.

Presence Status vs. Ring Group Status

Your presence status and Ring Group status are separate settings.

• Presence status shows other team members whether you appear Available, Busy, Away, or Offline.
• Ring Group status indicates whether you are signed in to receive calls from Ring Groups you belong to.

Changing your presence status does not sign you in to or out of a Ring Group. You can review your Ring Group status from Profile Settings > Call Options.

To learn more about Ring Groups and how they affect incoming calls, see Understand Ring Groups.