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Browser and Desktop App

Learn the key features and functions available to all users in net2phone browser and desktop applications.

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Understand Ring Groups

Ring Groups allow teams to share responsibility for answering calls. When someone calls a Ring Group’s phone number or extension,...

February 12th, 2026 13 views 0 likes
Receptionist Console (RCon) Overview

The Receptionist Console (RCon) is a cloud-based call management console designed for users who handle large call volumes. It centralizes...

February 12th, 2026 17 views 0 likes
Huddle Video Conferencing Overview

Huddle is net2phone’s built-in video conferencing tool. It lets you meet face-to-face, collaborate in real time, and connect with coworkers...

February 12th, 2026 15 views 0 likes
Diagnostics App: Test Your Device, Network, and Call Quality

The Diagnostics App helps identify common device, browser, and network issues that can affect audio, video, and call quality. It...

February 12th, 2026 15 views 0 likes
Troubleshoot with net2phone's Diagnostic App

The net2phone Diagnostic App is used to assess the performance and compatibility of your device's audio input and network capabilities...

February 12th, 2026 14 views 0 likes
Understand Shared Company Schedules

Company schedules define shared business hours used across features such as call routing, ring groups, call queues, and call forwarding....

February 12th, 2026 11 views 0 likes
Survey Polls in Huddle Video Conference

Huddle polls allow meeting Hosts and Moderators to collect quick feedback from participants during a live video conference. Polling is...

February 12th, 2026 9 views 0 likes
Ring Groups, Departments, and Call Queues: What’s the Difference?

net2phone includes three features that help route calls and organize users: Ring Groups, Departments, and Call Queues. While they may...

February 12th, 2026 10 views 0 likes
Understand Special Extensions

As a team member using the net2phone Sync platform, understanding how to use Special Extensions effectively can significantly enhance your...

February 12th, 2026 8 views 0 likes
Understand Sync Inboxes

An Inbox is a shared messaging workspace where multiple Team Members can view and respond to messages sent to a...

February 12th, 2026 20 views 2 likes
Instant Message and SMS Interactions in Sync

The Interactions tab in the Sync app is your central workspace for business messaging. From this tab, users can view...

April 2nd, 2026 9 views 0 likes
Active Call Controls on Sync Desktop and Browser Apps

Manage live business calls in the Sync desktop or browser app using built-in call controls for routing, audio, and participant...

April 7th, 2026 7 views 0 likes
Interactions and Messaging in the Sync app

The Interactions tab in the Sync app is your central workspace for business messaging. From this tab, users can view...

April 7th, 2026 2 views 0 likes