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The Sync Settings Portal dashboard provides administrators with a central location to manage team members, phone numbers, departments, call routing,...
March 25th, 2026 8 views 0 likes
Administrators can view SIP credentials and provisioning details for individual team members from the net2phone Settings portal. These credentials are...
February 12th, 2026 9 views 0 likes
API Setup allows you to connect external applications to net2phone services. From the browser or desktop app, Admin users can...
February 12th, 2026 13 views 0 likes
Manage how company phone numbers are assigned, displayed, and updated in the Sync Settings portal. Admins can use this page...
February 12th, 2026 21 views 0 likes
Departments allow Admins to group multiple users under a shared extension. Calls placed to a Department extension ring assigned team...
February 12th, 2026 11 views 0 likes
Ring Groups control how incoming calls are distributed across people, departments, or destinations. Unlike Departments, Ring Groups are purely call-flow...
February 12th, 2026 15 views 0 likes
Welcome Menus let administrators manage organization-wide call routing by playing a greeting and directing callers based on key selections. What...
February 12th, 2026 8 views 0 likes
Special Extensions represent non-user endpoints in your phone system—such as fax machines, intercoms, pagers, or ringer devices. Unlike Team Members...
Schedules allow administrators to define consistent business hours, after-hours rules, and special operating times that can be reused throughout the...
February 12th, 2026 14 views 0 likes
In Canada, Company Profile address fields are read-only to support local telephony requirements, including N11 services (such as 911). Administrators...
February 12th, 2026 37 views 0 likes
Administrators can grant limited administrative access to their net2phone account by adding delegate users. Delegate users are not team members...
February 12th, 2026 6 views 0 likes
The Company Directory allows administrators to control how external callers locate team members using the dial-by-name directory. From this page,...
Administrators can manage the music options (on-hold music) for the entire organization, setting controls for the default audio that callers...
February 12th, 2026 28 views 0 likes
Administrators can manage Voicemail-to-Email settings for the entire organization, to control whether voicemail notifications are emailed to team members or...
February 12th, 2026 29 views 0 likes
The Analytics page provides a high-level snapshot of call activity across your organization. It helps administrators monitor inbound and outbound...
February 12th, 2026 27 views 0 likes
Administrators can view and manage all inbound and outbound call activity across the organization from the Calls section of the...
February 12th, 2026 26 views 0 likes
Single Sign-On (SSO) allows team members to sign in to Sync using their corporate credentials instead of a separate username...
February 12th, 2026 36 views 0 likes
Single Sign-On (SSO) allows team members to sign in to net2phone using their corporate credentials instead of a separate username...
February 12th, 2026 30 views 0 likes
You can assign a desk phone to your extension from your Profile settings. Once assigned, the desk phone will ring...
February 12th, 2026 25 views 0 likes
Chat channels help Team Members collaborate in shared conversation spaces organized by topic, team, or project. Use channel settings to...
April 6th, 2026 8 views 0 likes