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Schedules allow administrators to define consistent business hours, after-hours rules, and special operating times that can be reused throughout the...
February 12th, 2026 18 views 0 likes
Chat channels help Team Members collaborate in shared conversation spaces organized by topic, team, or project. Use channel settings to...
April 6th, 2026 11 views 0 likes
Special Extensions represent non-user endpoints in your phone system—such as fax machines, intercoms, pagers, or ringer devices. Unlike Team Members...
February 12th, 2026 12 views 0 likes
Departments allow Admins to group multiple users under a shared extension. Calls placed to a Department extension ring assigned team...
February 12th, 2026 13 views 0 likes
Welcome Menus let administrators manage organization-wide call routing by playing a greeting and directing callers based on key selections. What...
February 12th, 2026 10 views 0 likes
The Company Directory allows administrators to control how external callers locate team members using the dial-by-name directory. From this page,...
February 12th, 2026 11 views 0 likes
Manage how company phone numbers are assigned, displayed, and updated in the Sync Settings portal. Admins can use this page...
February 12th, 2026 23 views 0 likes
Ring Groups control how incoming calls are distributed across people, departments, or destinations. Unlike Departments, Ring Groups are purely call-flow...
February 12th, 2026 17 views 0 likes