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Schedules allow administrators to define consistent business hours, after-hours rules, and special operating times that can be reused throughout the...
February 12th, 2026 142 views 0 likes
Chat channels help Team Members collaborate in shared conversation spaces organized by topic, team, or project. Use channel settings to...
April 6th, 2026 129 views 0 likes
Special Extensions represent non-user endpoints in your phone system—such as fax machines, intercoms, pagers, or ringer devices. Unlike Team Members...
February 12th, 2026 151 views 0 likes
Departments allow Admins to group multiple users under a shared extension. Calls placed to a Department extension ring assigned team...
February 12th, 2026 102 views 0 likes
Welcome Menus let administrators manage organization-wide call routing by playing a greeting and directing callers based on key selections. What...
February 12th, 2026 226 views 0 likes
The Company Directory allows administrators to control how external callers locate team members using the dial-by-name directory. From this page,...
February 12th, 2026 93 views 0 likes
Manage how company phone numbers are assigned, displayed, and updated in the Sync Settings portal. Admins can use this page...
February 12th, 2026 141 views 0 likes
Ring Groups control how incoming calls are distributed across people, departments, or destinations. Unlike Departments, Ring Groups are purely call-flow...
February 12th, 2026 164 views 0 likes
Custom call forwarding lets you forward calls only during specific days and times. Use this option when you want calls...
February 12th, 2026 121 views 0 likes
Call Forwarding allows you to redirect incoming calls to another phone number when you are away from your desk, unavailable,...
February 12th, 2026 172 views 0 likes
Outbound Call Blocking allows Administrators to block outbound calls to specific phone numbers or number patterns. Blocking rules can apply...
February 12th, 2026 104 views 0 likes
Once a Special Extension “Remote Voicemail Access” phone number is configured, Team Members can call the remote access number, enter...
June 3rd, 2026 44 views 0 likes
Sync Administrators can enable SMS messaging for eligible company phone numbers through the Sync Settings Portal. After a number is...
July 20th, 2026 14 views 0 likes
The Call Path Model is a capacity-based calling plan offered through the net2phone Canada Sync platform. Rather than using a...
July 21st, 2026 12 views 0 likes