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Ring Groups

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Ring Groups, Departments, and Call Queues: What’s the Difference?

The Sync system includes three distinct call-routing features that help organize users and control how incoming calls are handled: Ring...

February 12th, 2026 153 views 0 likes
Create a New Ring Group

Ring Groups control how incoming calls are distributed across Welcome Menus, Team Members, Departments, Call Queues, and other destinations. Create...

August 25th, 2026 5 views 0 likes
Manage Ring Groups

Manage existing Ring Groups from the Sync Settings Portal to update their settings, team member status, assigned phone numbers, and...

February 12th, 2026 196 views 0 likes
Prepare your Sync System for the Holidays

Holiday closures and modified business hours can affect how incoming calls move through your organization. Before a scheduled closure, review...

August 13th, 2026 17 views 0 likes