Call Forwarding allows you to redirect incoming calls to another phone number when you're away from your desk, unavailable, or simply want calls to ring on a different device. You can enable or disable forwarding, choose between 24/7 forwarding or a Custom schedule, and manage your forwarding numbers.
Access Your Call Forwarding Settings
Follow the steps below:
- Open your Profile Settings.
- Click your profile icon in the top right corner.
- Click your name under Profile Settings.
- Click the Call Forwarding subtab from the left navigation menu.
Enable or Suspend Call Forwarding
Use the main toggle at the top of the subtab to enable or suspend call forwarding.
If forwarding is enabled but you haven't added any numbers, you will see the message:
You have No Forwarding Numbers. Call forwarding is enabled, but you have no forwarding numbers to forward calls to.
Call Forwarding with No Forwarding Number
The net2phone system cannot forward calls anywhere until you add a number.
Choose a Forwarding Type
There are two main forwarding modes: 24/7 Call Forwarding and a Custom Forwarding Schedule. These modes determine when your selected forwarding rule is active.
Option 1. Always (24/7) Call Forwarding Schedule
24/7 Call Forwarding automatically forwards all incoming calls to your selected forwarding number(s) at all times, regardless of the day or hour.
This mode is ideal when you:
- Work remotely and want calls delivered directly to a mobile phone.
- Are away from your desk for an extended period.
- Prefer all calls to route to the same destination consistently.
When this mode is selected, the interface displays:
“Call forwarding will be enabled every day, all day.”
Option 2. Custom Call Forwarding Schedules
A Custom Forwarding Schedule allows you to forward calls only during specific time blocks or days of the week. This provides more control over exactly when forwarding should occur.
Common use cases include:
- Forwarding calls during after-hours or weekends only.
- Routing calls to another device outside of core work hours.
- Creating split schedules (e.g., mornings forward to a mobile, afternoons ring your desk phone).
A custom schedule is created by selecting days, setting time ranges, and choosing the forwarding option that applies during each block.
Call Forwarding Options
Use the Call Forwarding Options dropdown to choose when and how your calls are forwarded. These options work in conjunction with your 24/7 or custom call forwarding schedules.
Click to reveal details for each of the Call Forwarding options below.
Off
Off disables call forwarding entirely.
When set to Off you will see the message: Only your devices will ring, no calls will be forwarded.
Ring All
Ring All rings all configured destinations at the same time. Depending on how your account is set up, this can include:
- Your net2phone devices (browser app, desk phone, mobile app).
- Any Forwarding Numbers you’ve added.
The call is connected to whichever device answers first. If no one answers within the configured number of Phone Rings, the call is sent to voicemail or handled according to your company’s call flow. When set to Ring All you will see the message: Ring your Devices & Forwarding Numbers at the same time.
No Answer
No Answer only forwards calls when you don’t pick up on your net2phone devices.
- Your devices ring first for the number of rings set under Phone Rings.
- If you don’t answer in time, the call is forwarded to your forwarding number(s).
This option is useful when you want calls to reach your desk or browser app first, and fall back to a mobile or external number only if you’re unavailable. When set to No Answer you will see the message: If none of your devices answer, forward all calls.
Failover
Failover forwards calls only when your net2phone devices are unreachable—for example, during an internet outage, power failure, or if your device is not registered.
- If your devices are online and available, calls ring your devices normally.
- If your devices are offline, calls are forwarded to your forwarding number(s) instead.
This option is typically used as a backup or disaster-recovery setting. When set to Failover you will see the message: When your Devices go offline, forward all calls.
Forward Only
Forward Only sends all incoming calls directly to your forwarding number(s) without ringing your net2phone devices.
- Calls bypass your browser app and desk phones.
- Use this when you want calls to go straight to a mobile phone or another external destination.
When set to Forward Only you will see the message: Do not ring your Devices, forward all calls.
Rings Before Timeout
The Phone Rings setting controls how long your devices ring before the call is forwarded or sent to voicemail. A common example is 4 Rings.
Ring duration also affects which voicemail answers the call. If you are forwarding to a mobile phone and your mobile carrier’s voicemail picks up faster than net2phone voicemail, the mobile voicemail may capture the message first.
If you notice calls going to your mobile voicemail instead of net2phone voicemail, try reducing the number of rings under Phone Rings or adjusting your mobile carrier’s voicemail settings.
You can also adjust your rings before timeout in your Profile Settings: Devices subtab.
Pro Tip: Ring Timeout Adjustment
If you're unsure how many rings to adjust your rings before timeout, consider the following:
- Offering more rings allows for extra time to answer, but can increase the number of abandoned calls.
- Offering fewer rings reduces caller wait time, but gives you less time to answer and may result in more missed calls.
Call Screening
Call Screening helps you identify forwarded calls before you answer. When enabled, you will hear a brief system message indicating that the incoming call was forwarded through net2phone, followed by Accept or Deny options on your device.
Call Screening is helpful when forwarding calls to a mobile phone, where it may otherwise be unclear whether the call is personal or work-related.
Record the Caller’s Name
When Call Screening is turned on, you can optionally enable Record the Caller’s Name. With this setting active:
- The caller is prompted to state their name before the call connects.
- You will hear the recorded name when the call reaches your forwarding destination.
- You can then choose to Accept or Deny the call.
This is useful if you receive calls from unknown numbers or want additional confirmation before answering forwarded calls on an external device.
Note: “Record the Caller’s Name” is only an option when Call Screening is enabled.
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Incoming Call ID for Forwarded Calls
When calls are forwarded to an external device—like your mobile phone—your Caller ID will show your own number instead of the original caller’s number. Many mobile carriers block “foreign” Caller ID for forwarded calls (to prevent spoofing), so this setting ensures your carrier doesn’t reject forwarded calls.
How to Add a Forwarding Number
You must add at least one forwarding destination before call forwarding can route your incoming calls. You can add an external phone number (such as a mobile or landline) or choose a Team Member from your organization.
- In the Call Forwarding tab, scroll to the Forwarding Numbers section.
- Click Add Forwarding Number. You must add at least one forwarding number.
- Choose one of the following:
- External # — Add a standard phone number (mobile or landline).
- Team Member — Forward calls directly to another user within your company.
- If adding an external number:
- Use the country selector (e.g., 🇨🇦 +1) to ensure the correct country code is applied.
- Enter the full 10-digit phone number.
- Once the number is valid, the Add button becomes active.
- Click Add.
Important: International numbers may be blocked depending on your plan, and forwarding to toll or premium numbers may incur charges.
After adding a number, it will appear in your Forwarding Numbers list. You may add multiple numbers as needed.
Troubleshooting Call Forwarding
- No forwarding numbers added: Calls will not forward until at least one number is added.
- Mobile voicemail answering first: Reduce ring duration or disable call forwarding.
- International number fails: Your account or region may block international forwarding.
- Caller ID displays your own number: Check with your mobile provider; this may be a requirement by carriers and is not an error.
⚠️ Queue Sign-In and Call Forwarding
If you are signed in to any Call Queue, call forwarding is automatically paused. While you remain signed in to a queue, all incoming calls will follow the queue’s routing rules rather than your personal call forwarding settings. Forwarded calls will resume only after you sign out of the queue; this behaviour ensures that queue duties take priority and prevents calls from being diverted away from your group’s call flow.
When you are signed in to call queues and have call forwarding enabled, the following warning message appears: Queue sign-in pauses call forwarding. Resume call forwarding by signing out of queues.
