Your voicemail inbox stores messages left by callers when you miss a call. From your Profile Settings, you can enable or disable voicemail, customize your greeting, and update your voicemail password.

Access Your Voicemail Inbox Settings

From the desktop or browser app, follow the steps below:

1. Open your Profile Settings:
   1. Click your profile icon in the top right corner.
   2. Click your name under Profile Settings.
      
2. Click the Voicemail subtab on the left side.

Enable and Disable Your Voicemail Inbox

At the top of the Voicemail window, you will see the Voicemail toggle and the description:

1. To allow callers to leave you a voicemail, switch the Voicemail toggle to On.
2. To prevent callers from leaving voicemails, switch the Voicemail toggle to Off.

When disabled, your callers won’t be able to leave you voicemails if you miss their calls.

Enable Voicemail-To-Email

If you choose, voicemail-to-email notifications can include the audio recording and a voice-to-text transcript.

Follow the steps below to enable voicemail-to-email:

1. In the Voicemail-To-Email section, ensure your voicemail inbox is enabled.
2. Enable the toggle labelled Email me when I get a new voicemail.
3. Select which details to include in the email notification:
   • Include Audio File Attachment – attaches the voicemail audio file to the email.
   • Include Audio Transcript – includes a text version of the voicemail message, if available.
   • Include Caller Details – includes caller information, such as phone number and call details when available.
4. Click Save to apply your changes.

Once enabled, you will receive an email each time you receive a new voicemail.

Update your voicemail greeting

Your voicemail greeting is the message callers hear before leaving you a voicemail. You have three greeting options:

1. Use the default system greeting
2. Upload a custom greeting
3. Record a greeting by phone

Option 1: Use the default voicemail greeting

Choose this option if you want to use the default voicemail greeting.

Follow the steps below:

1. Under Greeting, select Default Voicemail Greeting.
2. Click Save.

Option 2: Upload a custom voicemail greeting

Choose this option if you want callers to hear a personalized message that you upload as an audio file.

Uploads must be in .mp3, .m4a, or .wav format with a maximum size of 20 MB.

Follow the steps below:

1. Select Custom Voicemail Greeting.
2. Follow the on-screen prompts to upload your audio file. After saving, you will see the file name and duration.
3. Click Save.

Option 3: Record a greeting via phone

Choose this option if you want to record your greeting from a connected phone or device.

Follow the steps below:

1. Select Record Greeting via Phone.
2. Enter the phone number where you want to record.
3. Answer the call and follow the audio instructions.
4. Return to the Voicemail window, confirm your greeting, and click Save.

Change your voicemail PIN 

Your voicemail Personal Identification Number (PIN) is used to access voicemail from supported devices or when prompted by your phone.

Follow the steps below:

1. At the bottom of the Voicemail window, click Update Password.
2. Enter your new voicemail password. It must be between 4 and 10 numerical digits.
3. Click Reset to save.