Your Profile Settings provide access to your personal information, call-handling preferences, connected devices, voicemail options, and more personal configurations. Profile Settings are available in the web, desktop, and mobile apps.
Access your Profile Settings
Access your profile settings
Your Profile Settings provides access to several personal configurations and call routing options.
To access your personal settings from the browser app:
- Click your initials or avatar in the top right corner.
- Click your name.
Success: The Profile Settings pop-up menu will open. From here, you can access and update key personal configurations.
Learn all the configurations available in Profile Settings. Refer to: Profile Settings: Overview
What’s included in profile settings
Profile Settings include the following sections, each with multiple configuration options.
Personal information
The main Profile Settings landing subtab hosts your personal information. Update your display name, upload a personal avatar to your profile, and set your language preferences.
Company information
The Company subtab includes outbound calling options, your personal extension number, department listing, and company directory settings (availability may vary by organization).
- Find your personal extension number. Understand Your Personal Extension Number.
- Change your outbound calling number (if your organization has available numbers).
- View or change your listed department (Admin)
- Upload your recorded name for your organization’s company directory.
Personal call forwarding
Control how and when your incoming calls are forwarded to other numbers, including custom schedules and forwarding rules (if enabled).
Learn how to set up a personalized call flow:
Personal call options
Review call-handling options, such as Ring Group Status and Call Recording (availability may vary by organization).
Learn how ring groups affect your call flow:
Your connected devices
View devices connected to your account and remove devices you no longer use.
Caller ID: Choose how your Caller ID appears to the people you call. By default, this phone number matches the number listed in the Company subtab of your Profile Settings (if available).
Your applicable licenses
Review and verify the net2phone licenses assigned to your user to confirm which services or features are available to you.
Your voicemail settings
Manage your voicemail inbox, greetings, and voicemail behaviour. To learn how to create a custom voicemail greeting, refer to: Voicemail Inbox Overview.
Contacts and blocked numbers
Import contacts and manage blocked numbers (options may vary by permissions). On supported mobile devices, you can allow or revoke access to your device contacts from your phone’s permissions settings.
Learn more about blocking callers:
- Block a Number or Block All Anonymous Callers
- View Your Blocked Phone Numbers
- Manage Company-Level Blocked Callers
- Outbound Call Blocking: Admin Overview
Audio devices and music on hold
Select and test audio devices, including microphones, speakers, and headsets. If enabled, you may also be able to manage Music on Hold options for your personal extension.
Learn more about music onhold options:
Integrations and connected apps
View and manage third-party integrations connected to your account, such as calendar, CRM, or collaboration tools (if enabled by your organization).
Learn more about the net2phone Platform's Google integration:
Notifications
Manage your desktop and browser notifications for incoming calls, messages, and voicemail messages.
