Your extension is usually a 3-digit number assigned when your account is created. Along with your email address (login username), your extension serves as a unique identifier in the net2phone backend.
Your extension number is used for:
- Internal dialing (how colleagues reach you)
- Dial-by-name directory lookup
- Call routing based on company configuration
If your extension displays Auto, it was system-assigned and can only be changed by an Admin user or a net2phone agent.
How to Find Your Extension Number
To view your extension number:
- Open your Profile Settings.
- Click the Company subtab.
Success: You can find your extension number in the top right corner of the pop-up configuration menu.
When to Contact an Admin
You may need assistance if:
- Your extension number is incorrect
- You require a custom extension (for branding, teams, or role consistency)
- You do not see the extension field
- Your extension shows Auto and needs to be changed
Only Admins and net2phone agents can modify extension numbers.