The browser app is your central workspace for business calls, messages, contacts, Huddle video meetings, and account settings.

• A clean three-pane communication layout.
• Built-in dialer and video meeting controls.
• AI tools (availability depends on your plan).
• A unified activity feed for calls, messages, and voicemails.

Understand the Desktop and Browser App Layout

The browser app is divided into three dynamic panes: 

1. the left navigation pane, 
2. the middle workspace, and, 
3. the right dialer pane.

Each pane has multiple views and access points for various unified communication features. 

Merge Panes: Main Workspace and Dialer Pane

The panes adapt to your activity and work together. In certain views or activities, the middle and right panes merge into a single workspace. For example, when joining a Huddle video conference, you can easily expand the pane for a wider view. 

 

Left Pane — Navigation Menu

Use the left pane to move between the core areas of the app:

• Activity — View recent calls, messages, and voicemails.
• Inbox — Access shared inbox messages (if enabled for your account).
• Interactions — View direct messages and channel conversations.
• Contacts — Find and manage personal, company, and shared contacts.

Additional tabs may appear depending on your features and permissions.

Middle Pane — Main Workspace

The middle pane is your primary workspace. From here, you can:

• View message conversations and call details.
• Listen to voicemails and review call recordings.
• Start or join Huddle video meetings.
• Use quick actions such as Compose New Message, Start Huddle, or Make a Call.

Click the keypad icon above the right, dialer pane to collapse it and expand the middle workspace pane.  

Right Pane — Dialer and Calling Tools

Use the right pane to place outbound calls and manage your outbound identity:

• Open the dialpad to enter a phone number.
• Select your outbound Caller ID (where supported).
• Access recent calls and voicemail shortcuts.
• Merge the middle and right panes to create a larger workspace.

Place and Receive Calls

Once you are logged into the browser app, you can begin making and receiving calls right away.

To place a call

• Click the Dialpad icon in the top-right corner and enter a phone number, or,
• Select a contact and click the Call button in the middle pane. 

To receive a call

Incoming calls appear on your screen with options to accept (blue phone icon) or decline (red phone icon).

Voicemail

View and listen to voicemails from the Activity tab. Voicemail messages appear alongside your other call activity.

Send and Receive Messages

You can use the browser app to send messages to:

• Internal team members. 
• External contacts, using your personal number or a shared inbox number. 

Compose a new message

• Click Compose New Message in the middle pane
• Select a contact or enter a phone number
• Choose the number you want to send from (your own or a shared inbox)
• Type your message and send

Your message conversations appear in the middle pane when you select the Activity or Interactions tab.

Start a Huddle Video Meeting

Huddle video conference is built into the net2phone browser and desktop apps, providing you with a seamless conferencing tool for hosting meetings with your team and customers.

Start or schedule a meeting

• Start instantly — Click the video camera icon to launch a Huddle right away.
• Schedule via calendar — If your Google Calendar is connected, you can schedule Huddle meetings directly from your calendar.

Key Huddle features

• AI transcription for supported plans.
• Meeting recording.
• Engagement tools such as chat, polls, and breakout rooms.
• Flexible access for participants, including dial-in options and mobile access.

Access Your Profile Settings

Clicking your profile icon in the top-right corner opens a sidebar where you can manage your personal settings.

1. Click your profile icon in the top right corner. 
2. Click your name under Profile Settings.

From here, you can manage your contact details, time zone, password, devices, voicemail, and other personal preferences.

Additional Company Settings

If you have the appropriate permissions and licenses, you can access company-level settings and additional features through the right slideout navigation menu.

Click your profile icon to access:

• Company and admin settings (for administrators)
• Call Queues
• Huddle settings
• Wallboards

Additional configuration opens the Settings portal in a new browser tab.