Administrators can use the Devices page in the Sync Settings portal to view and manage desk phones associated with their organization. From this page, you can review device information, add new devices, assign or reassign devices, and remove devices that are no longer needed.
Notes and requirements
- You must have Administrator access to manage devices.
- Have the device MAC address and serial number available when adding a new desk phone.
- A device can be added without immediately assigning it to a team member.
Access Device Settings
You can access configuration options for connected devices in the Sync Settings portal.
- Log in to the Sync desktop or browser app with Admin credentials.
- Click your profile icon in the top-right corner.
- Click Company Settings from the navigation menu.
You will be redirected to the Settings Portal. - Click the Devices subpage.
The Devices page displays the total count of desk phones (and other hardware devices) associated with your company's Sync platform, as well as device assignment information and SIP status. Device information includes:
- The device model,
- MAC address,
- assignment,
- SIP information,
- last synchronization with the system, and
- a reboot phone option.
For large inventories, use the search field to quickly locate a specific device or assigned team member.
View SIP registration details
The SIP Registration window displays the current registration and network information for the selected desk phone. Use these details when confirming that a device is registered or when troubleshooting connectivity issues.
The window includes:
- User Agent — Identifies the registered phone model, firmware or software version, and device information.
- Last Registered — Shows when the device most recently registered with the service.
- Registration Expires — Shows when the current registration expires if it is not renewed.
- Public IP — Displays the public-facing IP address and port used by the device.
- Private IP — Displays the device's local network IP address and port.
Click Refresh to retrieve the latest SIP registration information.
Add a desk phone
As an administrator, you can add desk phones in the Sync Settings portal.
- From the Devices page, click Add Desk Phone.
- Select the appropriate Phone Type.
- Enter the device MAC Address.
- Enter the device Serial Number.
- Optional: Select a team member from the Assign To dropdown to assign the device immediately.
- Click Save.
Assign or reassign a device
Devices can be assigned to a team member when they are added or reassigned later from the Devices page.
- Locate the device you want to update.
- Open the Assigned To dropdown.
- Select the appropriate team member.
The updated assignment appears in the device list.
Reboot a device
Remove devices that are no longer used by your organization to keep your device inventory current.
- Locate the device you want to remove.
- Click the Reboot blue link in the rightmost column.
Wait for your device to reboot with your any updated configurations.