Your net2phone licenses determine which features and applications you can access, including calling tools, video meetings, and advanced call queue roles.
Before you Begin
Only licenses granted to your user or organization will appear in the net2phone Platform's profile section, and Settings portal's Admin Settings section.
- All users can view their assigned licenses at any time from their Profile Settings.
- Administrators can view all available licenses for your organization from the Admin Settings portal and assign or remove licenses as needed.
Only Administrators can assign, remove, or modify licenses.
View your assigned licenses (all users)
Users can check which licenses are assigned to their account from the browser app:
- Click your profile picture or initials in the top-right corner.
- Select Profile.
- Open the Licenses subtab from the left navigation.
Your assigned licenses will be listed.
If you are missing a license you believe you should have, contact your company Administrator.
Manage company licenses
The Licenses page in the Settings portal displays each license type, the total number available, the number currently in use, and the number remaining.
Administrators can view and manage licenses from the Admin Settings portal:
- Click Settings from the main navigation.
- Select Licenses from the left menu.
From this page, you can assign or remove licenses for team members. If a user reports missing functionality, verify that the appropriate license is assigned to their account. Changes take effect immediately after assignment.
Understanding license types
Below is an overview of the licenses you may see in your account.
Click the name or down-arrow for each license to reveal details.
Huddle Video Conference
Enables access to Huddle video conferencing features, including:
- Starting or joining video meetings
- Screen sharing
- In-meeting controls
If this license is not assigned, the Huddle option may not appear for the user.
RCon (Receptionist Console)
Provides access to the browser-based softphone console used by receptionists or front-desk staff.
- Multi-call handling
- Drag-and-drop call transfers
- Real-time presence visibility
Virtual Fax
Allows users to send and receive faxes through the net2phone Virtual Fax service using assigned phone numbers
Call Queue – Agent
Allows users to participate in call queues, commonly used by support or sales teams. Agents can:
- Sign in and out of assigned queues
- Receive queue-routed calls
- View basic queue status (depending on configuration)
Call Queue – Supervisor
Includes all Agent capabilities, plus supervisory features such as:
- Monitoring agent status
- Listening, whispering, or barging into calls (if enabled)
- Viewing live queue performance metrics
Professional License
A core license that unlocks the full suite of business calling features, including:
- Call forwarding options
- Voicemail
- Device management
- Contact directory access
- Softphone usage
Ultimate License
Grants users access to the full suite of business calling features included in the net2phone Ultimate plan.
PBX Account
The PBX Account license is automatically applied and not limited by quantity. All team members are provided with this base account functionality.
net2phone AI
Enables AI-supported capabilities (availability varies by region and rollout), such as:
- AI meeting summaries.
- AI-generated call insights.
- AI productivity tools integrated into the app.
Need to update or add licenses?
Regular users cannot modify or request licenses from the interface. If additional functionality is required, contact your company Administrator or contact net2phone Canada for assistence.