Administrators can manage Voicemail-to-Email settings for the entire organization, to control whether voicemail notifications are emailed to team members or departments, and what information is included in those emails.
Before You Begin
Voicemail-to-email helps ensure important messages are not missed by delivering voicemail notifications directly to email inboxes.
- You must be logged in with Admin permissions.
- Voicemail-to-email settings are company-wide. Individual users may be restricted from making changes.
- Disabling notifications will stop all voicemail email delivery across the organization.
- Email delivery depends on valid user or department email addresses.
Access Voicemail-to-Email Settings
You must have an Admin login to access Voicemail-to-Email settings in the Sync Settings portal.
- From the browser or desktop app, click your profile icon.
- Click Admin Settings.
You will be redirected to a new browser tab. - From the left navigation menu, click Voicemail-to-Email.
Configure Company-Wide Voicemail Notifications
From the Voicemail-to-Email page, you can control whether voicemail notifications are sent by email.
- Disable notifications company wide – Stops all voicemail email notifications.
- Enable notifications company wide – Sends voicemail email notifications to team members or departments.
- Restrict team members from making changes – Prevents users from modifying their own voicemail-to-email settings.
Click Save to apply any changes.
Email Delivery Options
You can customize what information is included in voicemail notification emails:
- Attach voicemail audio – Includes the voicemail recording as an audio attachment.
- Include voicemail transcriptions – Adds a text transcription of the voicemail (if available).
- Include caller details – Displays caller information such as phone number and call time.
Changes apply immediately once saved.
