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Administrators can view SIP credentials and provisioning details for individual team members from the net2phone Settings portal. These credentials are...
February 20th, 2024 12 views 0 likes
API Setup allows you to connect external applications to net2phone services. From the browser or desktop app, Admin users can...
January 12th, 2026 10 views 0 likes
Schedules allow administrators to define consistent business hours, after-hours rules, and special operating times that can be reused throughout the...
May 10th, 2023 53 views 0 likes
Welcome Menus let administrators manage organization-wide call routing by playing a greeting and directing callers based on key selections. What...
May 18th, 2023 36 views 0 likes
Departments allow Admins to group multiple users under a shared extension. Calls placed to a Department extension ring assigned team...
May 10th, 2023 55 views 0 likes
Ring Groups control how incoming calls are distributed across people, departments, or destinations. Unlike Departments, Ring Groups are purely call-flow...
May 18th, 2023 45 views 0 likes
Special Extensions represent non-user endpoints in your phone system—such as fax machines, intercoms, pagers, or ringer devices. Unlike Team Members...
May 18th, 2023 40 views 0 likes
Administrators can add, assign, change, and remove company phone numbers directly from the net2phone web aps; this article explains how...
May 18th, 2023 53 views 0 likes
Administrators can update their organization’s address and time zone information from the Company Profile page. Keeping this information accurate is...
Administrators can grant limited administrative access to their net2phone account by adding delegate users. Delegate users are not team members...
October 11th, 2023 23 views 0 likes
The Company Directory allows administrators to control how external callers locate team members using the dial-by-name directory. From this page,...
October 17th, 2023 17 views 0 likes
Administrators can manage the music options (on-hold music) for the entire organization, setting controls for the default audio that callers...
May 19th, 2023 31 views 0 likes
Administrators can manage Voicemail-to-Email settings for the entire organization, to control whether voicemail notifications are emailed to team members or...
May 10th, 2023 31 views 0 likes
The Analytics page provides a high-level snapshot of call activity across your organization. It helps administrators monitor inbound and outbound...
January 21st, 2026 13 views 0 likes
Administrators can view and manage all inbound and outbound call activity across the organization from the Calls section of the...