Once a number is blocked, calls from that number will no longer ring your devices.

Learn how to Block a Number or Block All Anonymous Callers for your personal extension. Administrators have separate controls for blocking company-wide phone numbers.

Access Your Blocked Numbers List

To access your blocked phone numbers from the browser app: 

1. Open Profile Settings.
2. Select Contacts from the left navigation.
3. Scroll to Blocked phone numbers at the bottom of the page.

If you have not blocked any numbers yet, you will see No blocked phone numbers.

What Happens When a Phone Number is Blocked

Once a phone number is blocked: 

• Calls from the blocked number do not ring your devices.
• The caller will follow your company’s standard treatment (e.g., busy tone, routing rules, voicemail).
• Blocking is user-level only and does not impact other employees.
• You can block mobile, landline, or VoIP numbers.

Limitations for Regular Users

As a regular user: 

• You cannot block numbers on behalf of your company.
• You cannot block internal extensions.
• Blocking does not affect SMS or external apps synced through integrations.

Only Admins can configure system-wide call blocking or spam filters.