Minutes Mode in the Sync Mobile App

Use your mobile plan minutes for Sync calls when Wi-Fi or cellular data is weak or unreliable.

Written By Sara Mosher (Super Administrator)

Updated at July 14th, 2026

In this Article:

Review your mobile plan before enabling Minutes Mode When to use Minutes Mode Enable Minutes Mode What to expect when placing a call Disable Minutes Mode Troubleshoot Minutes Mode

Minutes Mode allows the Sync Mobile app to place calls using your device’s cellular voice plan rather than Wi-Fi or mobile data. Mobile calling is especially useful while travelling or driving through areas where mobile data coverage may be inconsistent, and cellular voice service remains available. The person receiving the call sees your configured Sync business Caller ID rather than your personal mobile number.

Review your mobile plan before enabling Minutes Mode

Minutes Mode uses your personal cellular voice plan. Standard airtime, long-distance, roaming, or other carrier charges may apply depending on your mobile plan and the network used to connect the call. net2phone Canada is not responsible for charges incurred while using Minutes Mode. Confirm that your mobile plan includes the required voice, long-distance, and roaming coverage before enabling the feature.

Canadians should use additional caution when travelling near the United States border. Mobile devices may automatically connect to the nearest available cellular tower, including a US tower, which could result in roaming or international charges. Users whose mobile plans include broader North American coverage may not incur additional charges. Always review the terms of your personal mobile plan before enabling Minutes Mode.

When to use Minutes Mode

Minutes Mode is designed for situations where cellular voice service may be more reliable than Wi-Fi or mobile data. Common use cases include:

Driving through areas with inconsistent mobile data coverage.
Travelling between cities or through rural areas.
Making calls where Wi-Fi is unavailable or unreliable.
Maintaining a more stable voice connection while moving between coverage areas.

Enable Minutes Mode

Before you can use Minutes Mode, you must enable Calling Mode and verify the mobile number associated with your device. The screenshots in this article demonstrate the Sync iOS workflow.

Open the Sync Mobile app.
Open your profile and settings by tapping your Profile icon in the top left corner.
Under Device Settings, enable the Calling Mode toggle.

Review the Use Cellular Minutes message.
Tap Confirm & Continue.

Example: Use Cellular Minutes confirmation.

Enter the mobile number associated with your device.

Tap Get Code.

Example: Mobile number entered and Get Code enabled.

Enter the four-digit verification code sent to your mobile number by text message.

After the number is verified, confirm that the Calling Mode toggle is enabled.

The app displays a confirmation message indicating that calls will now use your mobile plan minutes.

Example: Mobile number verified confirmation.

What to expect when placing a call

When you place an outgoing call with Minutes Mode enabled:

Sync uses your cellular voice plan instead of Wi-Fi or mobile data for the call connection.
The call is connected through a randomly assigned access number.
The recipient sees your configured Sync business Caller ID.
Your personal mobile number is not displayed to the recipient.
Carrier airtime, roaming, or long-distance charges may apply.

Disable Minutes Mode

Disable Minutes Mode when you want Sync calls to use Wi-Fi or cellular data again.

Open the Sync Mobile app.
Open your profile and settings.
Under Device Settings, disable the Calling Mode toggle.

Example: Calling Mode enabled and disabled in the Sync Mobile app.

Troubleshoot Minutes Mode

Issue	Recommended actions
The verification code does not arrive	Confirm that the mobile number was entered correctly. Confirm that the device can receive text messages. Wait for the resend timer to finish, and then tap Resend. Check whether your mobile carrier or device is blocking short-code text messages.
Calling Mode does not enable	Confirm that the mobile number verification process was completed. Confirm that the device has an active cellular voice plan. Close and reopen the Sync Mobile app, and then try again. Confirm that the Sync Mobile app is up to date.
The recipient does not see the expected Caller ID	Review the Caller ID setting in your Sync Mobile profile and confirm that the correct business number is selected. Minutes Mode uses the configured Sync Caller ID rather than the device’s personal mobile number.

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