The Analytics page provides a high-level snapshot of call activity across your organization. It helps administrators monitor inbound and outbound call volume, response behaviour, and performance across team members, departments, ring groups, and welcome menus.

Access Analytics in the Settings portal 

You must have an Admin login to access data from the analytics section in the Settings portal. 

1. From the browser or desktop app, click your profile icon. 
2. Click either Company Settings or Admin Settings.
   You will be redirected to a new browser tab. 
3. From the left navigation menu, click the Analytics icon.

Date Range and Refresh Controls

At the top of the page, you can filter analytics data by time range:

• Today.
• 7 Days.
• 14 Days.
• Month.
• Custom date selection.

Analytics data does not refresh in real time. The Refresh indicator shows when data was last updated.

Summary Metrics

The top summary panell displays aggregate call metrics for the selected date range:

• Outgoing – Total outbound calls placed.
• Incoming – Total inbound calls received.
• Answered – Calls successfully connected.
• Missed – Calls not answered.
• Average Duration – Average length of answered calls.
• Average Response – Average time before a call was answered.

Call Distribution Sections

Below the summary, call activity is broken down by routing type:

Department Calls

Shows call activity routed through departments.

Ring Group Calls

Shows call activity handled by ring groups.

Welcome Menu Calls

Shows call activity entering through welcome menus (auto-attendants).

If no calls have been made via the selected routing type during the specified time period, the section will display a message such as "No Calls Have Been Made Yet."

Team Members Stats

This table shows call activity per user, including:

• Calls.
• Incoming.
• Outgoing.
• Answered.
• Missed.
• Response time.
• Duration.

Only users who are assigned numbers, extensions, or participate in call handling will appear in this table.

Departments Stats

This section displays aggregated call metrics for each department, including:

• Total calls.
• Answered vs missed.
• Average response.
• Average duration.

Departments with no call activity will show zero values.

Ring Groups Stats

This section shows performance data for ring groups.

If no ring groups exist in the account, this section will display a message such as No Ring Group Created.

Welcome Menus Stats

This section displays call activity per welcome menu, including:

• Incoming calls.
• Answered vs missed.
• Response and duration metrics.