Administrators can view and manage all inbound and outbound call activity across the organization from the Calls section of the net2phone Settings portal. This includes company-wide call logs, voicemails, and call recordings (if recording is enabled).
Before you Begin
All users can access the Calls section of the Settings portal, but only Admin users can see data for all Team Members.
- Call history may appear empty if no calls have been placed during the selected time period.
- Charges only appear for billable calls.
- Recording visibility depends on company policy and local regulations.
- Deleted users’ historical call data may still appear in exports.
- Click Refresh above the call history table to reload call records and display the most recent activity.
Access Company Call History in the Settings portal
You must have an Admin login to access data from the call history section in the Settings portal.
- From the browser or desktop app, click your profile icon.
- Click either Company Settings or Admin Settings.
You will be redirected to a new browser tab. - From the left navigation menu, click the Calls icon.
- If necessary, switch the Call History table to view Company.
By default, the All Calls tab is displayed.
Switch Between Personal and Company Call History
Admins can easily switch between:
- Mine – Your personal call history only
- Company – All calls made or received by users, departments, and call flows across the organization
Use this toggle in the top-right corner of the call history table.
Download and Export Call History
Admins can export call history data as a CSV file for reporting or analysis.
- Ensure the call history table is currently displaying the data you want to download (click Refresh if you are unsure).
- Click Generate CSV.
- Click your preferred timezone to download the file to your device.
Retrieve the download and open it in your preferred spreadsheet application.
Exports include the exact call details shown in the Call History table.