Custom call forwarding lets you forward calls only during specific days and times. Use this option when you want calls to follow a schedule instead of Personal 24/7 Call Forwarding. 

Access Your Call Forwarding Settings

Follow the steps below:

1. Open your Profile Settings.
   1. Click your profile icon in the top right corner.
   2. Click your name under Profile Settings.
      
2. Click the Call Forwarding subtab on the left side.

Call Forwarding Options

Click to reveal details for each of the Call Forwarding options below. 

Off

Off disables call forwarding entirely. 

When set to Off you will see the message: Only your devices will ring, no calls will be forwarded.

 

 

Ring All

Ring All rings all configured destinations at the same time. Depending on how your account is set up, this can include:

• Your net2phone devices (browser app, desk phone, mobile app).
• Any Forwarding Numbers you’ve added. 

The call is connected to whichever device answers first. If no one answers within the configured number of Phone Rings, the call is sent to voicemail or handled according to your company’s call flow. When set to Ring All you will see the message: Ring your Devices & Forwarding Numbers at the same time. 

 

 

No Answer

No Answer only forwards calls when you don’t pick up on your net2phone devices.

• Your devices ring first for the number of rings set under Phone Rings.
• If you don’t answer in time, the call is forwarded to your forwarding number(s).

This option is useful when you want calls to reach your desk or browser app first, and fall back to a mobile or external number only if you’re unavailable. When set to No Answer you will see the message: If none of your devices answer, forward all calls.

 

 

Failover

Failover forwards calls only when your net2phone devices are unreachable—for example, during an internet outage, power failure, or if your device is not registered.

• If your devices are online and available, calls ring your devices normally.
• If your devices are offline, calls are forwarded to your forwarding number(s) instead.

This option is typically used as a backup or disaster-recovery setting. When set to Failover you will see the message: When your Devices go offline, forward all calls.

 

 

Forward Only

Forward Only sends all incoming calls directly to your forwarding number(s) without ringing your net2phone devices.

• Calls bypass your browser app and desk phones.
• Use this when you want calls to go straight to a mobile phone or another external destination.

When set to Forward Only you will see the message: Do not ring your Devices, forward all calls.

 

 

Rings Before Timeout

The Phone Rings setting controls how long your devices ring before the call is forwarded or sent to voicemail. A common example is 4 Rings.

Ring duration also affects which voicemail answers the call. If you are forwarding to a mobile phone and your mobile carrier’s voicemail picks up faster than net2phone voicemail, the mobile voicemail may capture the message first.

If you notice calls going to your mobile voicemail instead of net2phone voicemail, try reducing the number of rings under Phone Rings or adjusting your mobile carrier’s voicemail settings.

You can also adjust your rings before timeout in your Profile Settings: Devices subtab.  

Pro Tip: Ring Timeout Adjustment 

If you're unsure how many rings to adjust your rings before timeout, consider the following:

• Offering more rings allows for extra time to answer, but can increase the number of abandoned calls.
• Offering fewer rings reduces caller wait time, but gives you less time to answer and may result in more missed calls.

 

 

 

Call Screening 

Call Screening helps you identify forwarded calls before you answer. When enabled, you will hear a brief system message indicating that the incoming call was forwarded through net2phone, followed by Accept or Deny options on your device.

Call Screening is helpful when forwarding calls to a mobile phone, where it may otherwise be unclear whether the call is personal or work-related.

Record the Caller’s Name

When Call Screening is turned on, you can optionally enable Record the Caller’s Name. With this setting active:

• The caller is prompted to state their name before the call connects.
• You will hear the recorded name when the call reaches your forwarding destination.
• You can then choose to Accept or Deny the call.

This is useful if you receive calls from unknown numbers or want additional confirmation before answering forwarded calls on an external device.

Note: “Record the Caller’s Name” is only an option when Call Screening is enabled.

 

 

Incoming Call ID for Forwarded Calls

When calls are forwarded to an external device—like your mobile phone—your Caller ID will show your own number instead of the original caller’s number. Many mobile carriers block “foreign” Caller ID for forwarded calls (to prevent spoofing), so this setting ensures your carrier doesn’t reject forwarded calls. 

 

 

Call Queue Sign-In and Call Forwarding

If you are signed in to any Call Queue, call forwarding is automatically paused. While you remain signed in to a queue, all incoming calls will follow the queue’s routing rules rather than your personal call forwarding settings. Forwarded calls will resume only after you sign out of the queue; this behaviour ensures that queue duties take priority and prevents calls from being diverted away from your group’s call flow.

When you are signed in to call queues and have call forwarding enabled, the following warning message appears: Queue sign-in pauses call forwarding. Resume call forwarding by signing out of queues. 

 

 

Enable Custom Call Forwarding

You can use a combination of weekday scheduling and specific calendar dates and times. 

1. Ensure the Call Forwarding toggle is enabled. 
2. Select a Call Forwarding Option from the dropdown menu. 
3. Include at least one Call Forwarding number (either an external 11-digit number, or an internal extension). 
4. At the top of the configuration menu, click the Custom toggle. The 24/7 option is disabled when Custom is selected.
5. Under Choose between Weekdays or Calendar dates, you can:
   • Set one or more Weekdays intervals,
   • Set one or more Calendar intervals, or
   • Use a combination of both Weekdays and Calendar intervals.
6. Set the time range for the interval, or click All Day to forward calls for the whole day(s).
7. Click Save before navigating away from the Profile Settings configuration menu. 

Create a Weekdays Interval

Use a weekday interval when you want forwarding to repeat on the same days each week (for example, Monday to Wednesday from 08:00 to 11:30).

1. Click Add Weekdays Interval. A new row appears with:
   • A date field (for reference).
   • Day buttons for S, M, T, W, T, F, S.
   • A time range field.
   • An All Day shortcut and a trash can icon.
2. Select the days of the week when forwarding should be active by clicking the day buttons (for example, M, T, and W).
3. Click the time range field (for example, 08:00 - 11:30) and choose or type the start and end times when calls should be forwarded.
4. To forward calls for the entire day, click All Day. The time range has been updated to 00:00 - 23:59.
5. (Optional) Click Add Weekdays Interval again to create additional blocks for the same or different days (for example, one block for mornings and another for afternoons).
6. (Optional) To remove a weekdays interval, click the trash can icon at the end of that row.
7. Click Save before navigating away from the Profile Settings configuration menu. 

Create a Calendar Interval

Use a calendar interval to forward calls only on specific dates or during a temporary date range (for example, a vacation or short-term coverage).

1. Click Add Calendar Interval.
2. In the date field, click the Calendar icon. 
   The calendar picker will open with two months displayed at a time; use the navigation arrows to change the displayed months.
3. Choose and select:
   • Single Day – to forward calls on one date, or
   • Date Range – to select a start and end date (for example, Jan 28, 2026 - Jan 30, 2026).
4. Set the time range for the interval, or click All Day to forward calls for the whole day(s).
5. (Optional) Click Add Calendar Interval again to create additional date-based rules.
6. (Optional) To delete a calendar interval, click the trash can icon at the end of that row.
7. Click Save before navigating away from the Profile Settings configuration menu. 

Using Weekdays and Calendar Intervals Together

You can mix Weekdays and Calendar intervals in the same custom schedule. Forwarding turns on whenever the current date and time match any active interval.

• Example: Forward calls every Monday–Wednesday, 08:00–11:30 (Weekdays interval), and forward calls all day during your vacation from Jan 28–30 (Calendar interval).
• If times overlap (for example, a weekday block and a calendar block at the same time), calls are still forwarded as expected. You do not need to remove the overlap.

Tips and Troubleshooting Custom Call Forwarding 

• No forwarding numbers added: Calls will not forward until at least one number is saved.
• Mobile voicemail answers first: Reduce your ring duration or temporarily disable call forwarding.
• Caller ID shows your own number: Some mobile carriers require this for forwarded calls. This is expected behaviour.
• International numbers fail: Your account or region may block international forwarding.
• Forwarding not activating: Ensure Call Forwarding is not set to Off and that your scheduled interval matches the current date and time.
• Times appear incorrect: Custom schedules follow the time zone set in your Profile. Update your time zone if needed.
• Weekdays vs. Calendar intervals: Use Weekdays for recurring work hours and Calendar intervals for temporary or one-off forwarding.
• Too many intervals: Remove unused intervals with the trash can icon to simplify your schedule and reduce overlap.
• Pause forwarding temporarily: Switch to 24/7, set the forwarding dropdown to Off, or disable your intervals without deleting them.