The Receptionist Console (RCon) is a cloud-based call management console designed for users who handle large call volumes. It centralizes active calls, transfers, presence indicators, contact search, and voicemail access into one interface, helping frontline staff quickly route callers to the correct person or department.

How to Access the Receptionist Console App

There are three ways you can access the receptionist console. 

1. Access the Browser App Directly: rcon.net2phone.com.
2. Download Desktop App: net2phone.com/desktop-app-download.
3. Launch from the net2phone app. 
   1. Open and log in to the net2phone browser app 
   2. Click your profile icon in the top right corner. 
   3. Click the RCon app icon at the bottom of the left-side navigation menu. 
      Success: Your browser will open a new tab with the RCon app logged in to your account and ready for call handling. 

Navigating the Receptionist Console 

RCon is divided into three primary sections: the Active Calls panell, the Top Bar tools, and the Company Contacts panell. These sections work together to support efficient call handling and quick call routing.

Active Calls panell

The Active Calls panell displays all current inbound and outbound calls. When handling multiple calls, answering a new call automatically places the previous call on hold.

• Caller ID information
• Call duration
• Call status (Connected, Ringing, Holding)
• A call history list with timestamps and call outcomes

You can resume held calls, move between callers, and manage multiple ongoing calls from this panell.

Top Bar Tools

The top-right bar provides access to the outbound dialer, voicemail, and caller management options.

Softphone Dialer

Open the softphone dialpad to place an outbound call.

From here, you can select your outbound Caller ID from your assigned numbers.

Voicemail Inbox Jumplink

A numbered badge indicates the number of unread voicemail messages. Clicking the View All Voicemails link will redirect you to the Company Settings app on the voicemail page. 

Company Contacts panell

The Company Contacts panell enables you to quickly locate users and groups and verify their real-time availability before transferring a call.

Filter Contacts

Within the Receptionist Console, you can filter displayed contacts by toggling between: 

• All Contacts, to view your complete company directory with presence indicators,
• Favourites, to view a personalized list of frequently used contacts, and,
• External Contacts, to view saved external numbers with a "Transfer To" option.

RCon Contact Tools

Find the contact you want to connect with using the following navigation tools: 

• Search by name, extension, department, ring group, or welcome menu.
• Filter contacts to display only those currently online.
• Presence indicators showing statuses such as Available or Disconnected.
• View ring group details, including availability schedules.

Advanced Call Handling

The receptionist console offers: 

• Three-way calling to merge two active calls to create a group conversation.
• Call parking, when pre-configured, allows you to place a call on hold in a park slot so that another user can retrieve the call.
• Drag-and-drop calling allows you to move calls into contact destinations when supported by your version of RCon.

Call Transfers

RCon offers multiple transfer options to accommodate various call-handling needs.

Blind Transfer: Sends the caller directly to the selected contact.

Consulted (Warm) Transfer: Lets you speak with the recipient before completing the transfer.

Call: Dial the selected number on your outbound caller ID.

You can initiate a transfer by selecting an icon next to any contact or group. Transfers may also be performed using drag-and-drop when enabled.

Troubleshooting Receptionist Console 

You can only open the RCon app in one digital location. If you attempt to open RCon twice, you will receive an error message in the secondary window.