The net2phone Diagnostic App is used to assess the performance and compatibility of your device's audio input and network capabilities for real-time communication applications, such as Huddle video conferencing and other VoIP services. If you are troubleshooting an issue with our Technical Support Team, they may have directed you to the Diagnostic app to help assist you better. This article details each of the five sections:
- Device and Software Setup
- Connectivity
- Audio and Video Codecs
- Quality and Performance
- Results
Option to Skip a Section
Not sure about something? Skip that section for now, and your support administrator can help later.
(1) Device & Software Setup
The first section of the app reviews your permissions, and audio setup. Please log into your account to make your communication with our support service more efficient, please Let'snto your account.
- Click Let's get started!
- Check the I am Not a Robot CAPTCHhaven'tck permissyou'llf you haven't already, you'll see a pop-up to grant Net2Phone permissions to access your camera and microphone.
Allow all permissions and refresh this page.
Check your video
Move in frontit'syour camera to madon'tre it’s working. If you don't see your video, try changing the seisn'td camera. If the camera isn’t part of your computer, check your settings to ensure your system recognizes it.
If your video looks good, click YES.
Test your speakers
Play the test sound to check that your speakers or headphones are working correctly.
If your audio sounds good, click YES.
Test your microphone
Record an audio clip and play it back to check that your microphone and spearen'tre working. If they areuser'sn't, ensure the volume is turned up, try a different speaker or microphone, or check your Bluetooth settings.
If your audio sounds good, click OK.
Browser Supported
If your browser is supported, click OK.
(2) Connectivity
If all connections to Net2Phone servers are working correctly, click OK.
(3) Audio/Video Codecs
If your browser supports audio/video codecs required by net2phone, click OK.
(4) Quality and Performance
The last step is a speed test. Click the START button to begin, and let the test run for at least 10 seconds.
If your expected audio and video quality is excellent, and overall performance looks good, click FINISH UP!
What does the Speed Test measure?
The metrics measured in the test are:
Bitrate UDP (kbps) avg/max
Represents the average and maximum data transmission rates over a network using UDP (User Datagram Protocol) in kilobits per second. It measures the bandwidth efficiency and capacity of the network for streaming applications.
Download speed
The rate at which data is transfeuser'srom the internet to a user's device, measured in megabits per second (Mbps). It determines how quickly a user can download files, stream videos, and access web content.
Upload speed
The rate at which data is transferred from a user's device to the internet, also measured in megabits per second (Mbps). This speed affects how quickly a user can send emails, upload files to a server, or post content online.
RTT Result
Round-trip time (RTT) Result refers to the time taken for a signal to travel from the source to a destination and back again, measured in milliseconds (ms). It indicates the latency or delay in the network communication.
Jitter Result
Jitter Result measures the variability in delay of receiving packets over a network, expressed in milliseconds (ms). It reflects the stability of the network connection, with higher jitter indicating more variability and potential for disruption in real-time communications.
(5) Results
The final section offers a summarized report of your diagnostics.
Pro Tip: Download a JSON Report!
See a detailed report with a downloadable .json file. JSON (JavaScript Object Notation) data is written as text and consists of two primary structures: Objects and Arrays; if you need help reading your diagnostic results, please our Technical Support contact team, or your IT manager.
