Company schedules define shared business hours used across features such as call routing, ring groups, call queues, and call forwarding. While schedules are created and managed by administrators, all users can view shared company schedules in the net2phone Settings portal.
What Are Company Schedules?
Company schedules apply time-based rules that determine when your organization is considered open, closed, or operating under a custom timetable.
Administrators create schedules so they can be reused consistently across the platform, including:
- Team Members
- Ring Groups
- Call Queues
- Welcome Menus
- Call forwarding rules
Administrators can learn how to create or modify schedules by referring to: Create New Company Schedules .
Access Shared Company Schedules
A list of shared schedules is available in the Settings portal. To access the list:
- Log in to the net2phone desktop or browser app.
- Click your profile icon in the top right corner.
- Click Company Settings to launch the Settings portal in a new browser tab.
- From the left navigation menu, click the gear icon to open Settings.
- Click Schedules.
Understanding the Schedules List
Each schedule includes the following details:
- Name — The schedule label (for example, 24/7 or Open).
- Days — The days of the week or calendar dates to which the schedule applies.
-
Time — The active hours for the schedule, displayed in the configured time zone.
If a schedule is time-zone specific, the time zone may appear beneath the schedule name. - Added By — Indicates that the schedule was created by a System Admin.
- Used By — Shows whether the schedule is currently assigned to any features.
Standard Schedules
Many organizations begin with standard schedules such as:
- 24/7 — Always active, with no time restrictions.
- Open — Typically reflects standard business hours (for example, Monday–Friday, 9:00 AM–5:00 PM).
These schedules can be reused across multiple features to ensure consistent behaviour across the system.
Important Notes for Non-Admin Users
- Shared company schedules are view-only unless you have administrator permissions.
- You cannot create, edit, or delete company schedules without admin access.
- A schedule marked as unused may be reserved for future use, seasonal hours, or testing.
- Schedule names and time blocks are defined by your organization and may vary.
If you believe a schedule needs to be updated or applied to a feature, contact your administrator. To manage call behaviour on your own extension, see Configure Personal 24/7 Call Forwarding and Configure Custom Call Forwarding Schedules.