Make a One-Time Payment in the Billing Portal

Learn how to make a one-time payment through the net2phone Canada Billing Portal.

Written By Sara Mosher (Super Administrator)

Updated at April 1st, 2026

You can pay your invoice directly through the net2phone Canada Billing Portal .

Invoice History

Payments are automatically applied to your oldest unpaid invoice. Learn how to track your payments and invoices in Find your Current Balance and Track your Transaction History .


How to Access the Payment Page

Follow these steps to open the payment page and submit a one-time payment.

  1. Log in to the net2phone Canada Billing Portal.
  2. From the Account Dashboard, locate your Current Balance tile at the top of the page.
    If you have a credit on your account, your current balance will display as a negative amount.
  3. Click Make a Payment.
  4. Review the payment amount and adjust if needed. The outstanding balance will auto-populate.
    Payments cannot be zero dollars.
  5. Choose to pay using a Saved Payment Method or add a New Payment Method.
Example: Adding a new payment method from the Make a Payment page.

How to Pay with a Saved Payment Method

Use a saved payment method to quickly complete a one-time payment.

  1. Select a saved payment method using the radio button.
  2. Click Pay and wait for the system to process the payment.
    If a payment is marked as Pending, wait for your bank to approve or decline it before submitting another payment.
Example: Selecting a saved payment method on the Make a Payment page.

Payment Accepted

The Pay button will turn green and a success message will appear before redirecting you to the Account Dashboard. Users with Billing Portal notifications enabled will receive a payment confirmation email.

Example: Payment successful confirmation message.

Payment Declined

If your payment is declined, a red error message will appear.

The card has been declined.

Verify your card details and billing address, then try again or use a different payment method.

Example: Payment declined error message.

How to Pay with a New Payment Method

Add a new payment method if you do not want to use a saved card.

  1. Click Add New Payment Method.
  2. Enter your credit card information.
  3. Review and update your billing address if needed.
  4. Review and update the billing email address associated with the payment method.
    This email defaults to the top Billing Portal user listed on the Manage Users page.
  5. (Optional) Select Save Payment Method to store the card for future payments.
  6. Click Pay. After the payment is processed, you will be redirected to the Account Dashboard and your balance will update.
Example: Entering credit card details for a new payment method.