Welcome to the net2phone Canada Billing Portal. You will receive an invitation by email that includes the Billing Portal link, your username, and a temporary password.
Download your Call Data Records (CDRs) from the Billing Portal
After you receive your July 2025 net2phone Canada invoice, you can download June Call Data Records (CDRs) from the Billing Portal by navigating to Transaction History > Invoice > Invoice Transaction Details.
For historical invoices, retroactive up to 6 months, Office Managers can download billed export CDRs from Manage Organization > Call History.
Contact the net2phone Canada Billing team if you have questions about the Billing Portal.
By email
Send inquiries to billing@net2phone.ca
Note: Emails sent to billing@net2phone.com are routed to the net2phone USA team.
By phone
Call 1-877-498-3772 and select option #4.
Your first Billing Portal login
During your first login to the Billing Portal, you will be prompted to create a new secure password.
Password requirements
You must create a new secure password during your first login. If you forgot your password, or the welcome email has expired, you can reset your password by selecting Forgot Password from the Billing Portal login page.
Billing Portal passwords must:
- Contain at least 15 characters
- Contain more than 1 digit
- Contain a combination of uppercase and lowercase letters
Example Billing Portal welcome email
Example forgot password email
Billing Portal account dashboard
After logging in, you will land on the main Billing Portal page, called the Account Dashboard. From here, you can review billing activity, manage payment details, and access invoice history.
The Account Dashboard includes four main sections:
- Current Balance and Last Payment at the top of the page
- Automatic Payment Method in the middle-right area
- Billing Address in the middle section
- Transaction History at the bottom of the page
The example below shows an Account Dashboard with Auto Pay enabled, a recent refund, and three months of invoice, payment, credit, and refund history. Use the Transaction History filters to refine the data shown.
Current balance and last payment
The tiles at the top of the page provide a quick summary of your account’s balance, recent payment activity, and Auto Pay status.
Current balance
The Current Balance tile shows the total amount due and the due date. In the example below, the current balance is -210.69, which means the account has a credit balance that will be applied to future invoices.
Make a payment
Select Make a Payment to open the payment page. From there, you can pay with a saved payment method or enter a new one.
New payment method tip: Enable Use For Auto Pay
When you add a new payment method, select the Use For Auto Pay checkbox if you want that saved method to be used for automatic payments.
View aging
Select View Aging to open the Account Aging summary.
The Account Aging summary is divided into 30-day intervals to show what amounts remain outstanding, how long they have been overdue, and where follow-up or reconciliation may be needed.
Last payment
The Last Payment tile displays the most recent payment applied to your account, including the payment date, amount, and payment type.
Auto Pay status
The Auto Pay Status tile shows whether automatic payments are currently enabled on the account.
Automatic payment method
The Automatic Payment Method section shows the default payment method currently saved for automatic payments, including its expiration date. Use Change Card or Add New to update the payment details on file.
Learn how to Set Up Automatic Payments (Auto Pay) in the Billing Portal.
Billing address
The Billing Address section displays the account details currently on file. Select Edit Profile to update your billing details, time zone, or billing contact information.
