Before transferring your phone number(s) to net2phone Canada, complete the following tests to confirm that your Sync account, devices, and call routing are working as expected. Report any issues to your onboarding representative before your scheduled port date.

Prepare your devices and applications

Confirm that each user can access the devices and applications they will use to make and receive calls.

•  Confirm that each phone is assigned to the correct user or extension and installed at the correct workstation. 
•  Confirm that users can sign in to the Sync desktop and mobile applications, where applicable. 
•  Confirm that the correct devices ring when each user receives a call. 

Test outbound calling

Call an external number from each phone or application that will be used regularly.

•  Confirm that each call connects successfully. 
•  Check that the correct Caller ID name and number appear on outbound calls. 
•  Confirm that both parties can hear each other clearly and that there are no call-quality issues. 

Test inbound calling

Call the temporary number(s) provided by your onboarding representative to test how incoming calls will be handled before your existing numbers are transferred.

•  Confirm that calls reach the correct user, device, auto attendant, call queue, or other destination. 
•  Test the options and prompts presented to callers, including any recorded greetings. 
•  Confirm that unanswered calls are sent to the correct voicemail box or alternate destination. 
•  Test your business-hours and after-hours call handling, where applicable. 

Test call handling

Ask the users responsible for handling calls to test the features they will use during a typical workday.

•  Place a call on hold and resume it. 
•  Transfer a call to another user or department. 
•  Create a three-way call, where applicable. 
•  Leave and retrieve a voicemail message. 

Confirm your porting readiness

Complete a final review with your team before your scheduled number transfer.

•  Confirm that users know which devices and applications they should use after the transfer. 
•  Confirm that receptionists, queue members, and other call-handling users understand the new call flow. 
•  Report any outstanding configuration or call-quality issues to your onboarding representative. 

Important: Complete these tests before your scheduled port date whenever possible. Testing early gives the onboarding team time to investigate and resolve issues before your existing numbers move to Sync.